{"id":1435,"date":"2024-06-14T09:40:13","date_gmt":"2024-06-14T07:40:13","guid":{"rendered":"https:\/\/intranet.hostcreaktiva.com\/makesoft\/?post_type=proyecyos_destacados&#038;p=1435"},"modified":"2024-08-23T12:46:02","modified_gmt":"2024-08-23T10:46:02","slug":"unilever-encuesta-de-satisfaccion","status":"publish","type":"proyecyos_destacados","link":"https:\/\/intranet.hostcreaktiva.com\/makesoft\/proyectos_destacados\/unilever-encuesta-de-satisfaccion\/","title":{"rendered":"Unilever &#8211; Encuesta de satisfacci\u00f3n"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1579144374\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/unilever.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse row-full-width\"  id=\"row-1696531945\">\n\n\t<div id=\"col-1866887928\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner text-left\" style=\"background-color:rgba(255, 255, 255, 0.802);\" >\n\t\t\t\n\t\t\t\n<div class=\"row align-right\"  id=\"row-402573927\">\n\n\t<div id=\"col-1963206154\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-586330132\" class=\"text morado\">\n\t\t\n<h2><strong>Unilever Espa\u00f1a S.A.<\/strong><br \/>ENCUESTA DE SATISFACCI\u00d3N<\/h2>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1963206154 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px -30px 0px;\n}\n@media (min-width:550px) {\n  #col-1963206154 > .col-inner {\n    padding: 0px 60px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1866887928 > .col-inner {\n  padding: 40px 30px 40px 30px;\n}\n@media (min-width:550px) {\n  #col-1866887928 > .col-inner {\n    padding: 40px 0px 40px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1579144374 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 445px;\n  background-color: #866daf;\n}\n#section_1579144374 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.32);\n}\n#section_1579144374 .section-bg img {\n  object-position: 74% 43%;\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row align-middle\"  id=\"row-1700770427\">\n\n\t<div id=\"col-621773881\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-2067651774\">\n\n\t<div id=\"col-1392932398\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-1915226149\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"558\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/Unilever-090223-1024x560.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1992711238\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1992711238 {\n  width: 60%;\n}\n#text-box-1992711238 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1992711238 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1915226149 {\n  padding-top: 190px;\n  background-color: #866daf;\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-right\"  id=\"row-1103898706\">\n\n\t<div id=\"col-721518968\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-1544833631\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-777018095\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1653949398\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"356\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ad30a6c7c12c2fc12d803a2af4786a05-1024x357.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ad30a6c7c12c2fc12d803a2af4786a05-1024x357.png 1024w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ad30a6c7c12c2fc12d803a2af4786a05-300x105.png 300w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ad30a6c7c12c2fc12d803a2af4786a05-768x268.png 768w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ad30a6c7c12c2fc12d803a2af4786a05-1536x536.png 1536w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ad30a6c7c12c2fc12d803a2af4786a05.png 1916w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1653949398 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-777018095 {\n  width: 60%;\n}\n#text-box-777018095 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-777018095 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1544833631 {\n  padding-top: 223px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-721518968 > .col-inner {\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-721518968 > .col-inner {\n    margin: -100px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1970699139\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li><strong>Nombre de la empresa cliente: <\/strong>Unilever Espa\u00f1a S.A.<\/li>\n<li><strong>Fecha Inicio y Fin de Servicios: <\/strong>Desde 2014 hasta la actualidad<\/li>\n<li><strong>Web: <\/strong>https:\/\/www.unilever.es\/<\/li>\n<li><strong>Tama\u00f1o: <\/strong>460 empleados en Espa\u00f1a (149.000 empleados en m\u00e1s de 190 pa\u00edses)<\/li>\n<li><strong>Sector:<\/strong> Bienes de consumo<\/li>\n<li><strong>Pa\u00eds: <\/strong>Espa\u00f1a<\/li>\n<li><strong>Tipo de servicio: <\/strong>Soporte y Mantenimiento de Aplicaciones<\/li>\n<li><strong>Tecnolog\u00eda utilizada: <\/strong>.NET, Oracle, Microsoft Azure SQL<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\n\t<section class=\"section\" id=\"section_661462971\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-429368117\">\n\n\t<div id=\"col-1186176279\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-767652193\">\n\n\t<div id=\"col-455569857\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-47301348\" class=\"text\">\n\t\t\n<h3><b>GENERAL<\/b><\/h3>\n\t\t\n<style>\n#text-47301348 {\n  color: #866daf;\n}\n#text-47301348 > * {\n  color: #866daf;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong>P: \u00bfQu\u00e9 servicios ha prestado y\/o presta actualmente MakeSoft a su empresa?<\/strong><\/p>\n<p>R: Integraci\u00f3n de data de nuestros distribuidores, mantenimiento base de datos y procesos-c\u00e1lculos nocturnos. Integraci\u00f3n con SAP. Aplicaci\u00f3n Web. Soporte incidencias.<\/p>\n<p><strong>P: \u00bfC\u00f3mo valorar\u00eda a nivel general su experiencia de cliente?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1441 \" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png\" alt=\"\" width=\"505\" height=\"141\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png 566w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion-300x84.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/p>\n<p><strong>P: \u00bfQu\u00e9 destacar\u00eda de ella? \u00bfEn qu\u00e9 cree que podemos seguir mejorando?<\/strong><\/p>\n<p>R: La rapidez y solidez de la resoluci\u00f3n de incidencias y el conocimiento de nuestro negocio. Tambi\u00e9n valoro muy positivamente la recomendaci\u00f3n de alternativas y soluciones para mejorar nuestras aplicaciones actuales. Es un placer trabajar con \u00c1ngel siempre est\u00e1 disponible, es muy eficiente, conoce muy bien nuestro negocio, siempre aporta un extra y la mejor soluci\u00f3n. Como mejora quiz\u00e1s ser un poco m\u00e1s econ\u00f3micos.<\/p>\n<p>\u00a0<\/p>\n<p><strong>P: \u00bfRecomendar\u00eda MakeSoft a otras empresas?<\/strong><\/p>\n<p>R: S\u00ed, os recomendar\u00eda.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-455569857 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1186176279 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_661462971 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #f2f2f2;\n}\n#section_661462971 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.3);\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-1957747907\">\n\n\t<div id=\"col-815255366\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-135898037\" class=\"text\">\n\t\t\n<h3><b>SOBRE EL SERVICIO CONTRATADO <\/b><\/h3>\n\t\t\n<style>\n#text-135898037 {\n  color: #866daf;\n}\n#text-135898037 > * {\n  color: #866daf;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong>P: \u00bfCree que los servicios contratados se ajustan a sus necesidades y expectativas?<\/strong><\/p>\n<p>R: S\u00ed, se ajustan a nuestras necesidades.<\/p>\n<p><strong><br \/>P: \u00bfC\u00f3mo valora la flexibilidad de nuestro equipo adapt\u00e1ndose a necesidades cambiantes aparecidas?<\/strong><\/p>\n<p>R: La valoro muy positivamente, los tiempos de respuesta son muy r\u00e1pidos y las propuestas ante nuevas necesidades muy interesantes y acertadas.<\/p>\n<p><strong><br \/>P: \u00bfC\u00f3mo calificar\u00edas la calidad del servicio al cliente?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1441\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png\" alt=\"\" width=\"505\" height=\"141\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png 566w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion-300x84.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/p>\n<p>R: Servicio muy correcto, estoy muy satisfecho por su efectividad y resoluci\u00f3n satisfactoria de las incidencias.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-119324664\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1234684737\" class=\"text\">\n\t\t\n<h3><b>EQUIPO MAKESOFT<\/b><\/h3>\n\t\t\n<style>\n#text-1234684737 {\n  color: #866daf;\n}\n#text-1234684737 > * {\n  color: #866daf;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong>P: \u00bfC\u00f3mo calificar\u00edas la capacidad del personal de soporte t\u00e9cnico?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1441\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png\" alt=\"\" width=\"505\" height=\"141\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png 566w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion-300x84.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/p>\n<p>R: Cubre nuestras necesidades, aunque cambien las personas que nos dan soporte.<\/p>\n<p>\u00a0<\/p>\n<p><strong>P: \u00bfEst\u00e1 satisfecho con nuestros tiempos de respuesta?<\/strong><\/p>\n<p>R: S\u00ed, estoy muy satisfecho.<\/p>\n<p>\u00a0<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_877529531\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"352\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-1024x353.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-1024x353.png 1024w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-300x103.png 300w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-768x265.png 768w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma.png 1403w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_877529531 {\n  width: 80%;\n}\n@media (min-width:550px) {\n  #image_877529531 {\n    width: 60%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Unilever Espa\u00f1a S.A.<br \/>\nENCUESTA DE SATISFACCI\u00d3N<\/p>\n","protected":false},"author":1,"featured_media":1438,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1435","proyecyos_destacados","type-proyecyos_destacados","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MakeSoft Technologies | Experiencia Clientes &gt; UNILEVER<\/title>\n<meta name=\"description\" content=\"Encuesta de Satisfacci\u00f3n de Clientes realizada por UNILEVER a petici\u00f3n de MakeSoft. 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