{"id":1612,"date":"2024-06-18T17:28:31","date_gmt":"2024-06-18T15:28:31","guid":{"rendered":"https:\/\/intranet.hostcreaktiva.com\/makesoft\/?post_type=proyecyos_destacados&#038;p=1612"},"modified":"2024-08-23T12:44:06","modified_gmt":"2024-08-23T10:44:06","slug":"ineco-encuesta-de-satisfaccion","status":"publish","type":"proyecyos_destacados","link":"https:\/\/intranet.hostcreaktiva.com\/makesoft\/proyectos_destacados\/ineco-encuesta-de-satisfaccion\/","title":{"rendered":"Ineco &#8211; Encuesta de satisfacci\u00f3n"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1810186405\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1800\" height=\"694\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/image002.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse row-full-width\"  id=\"row-1132913435\">\n\n\t<div id=\"col-1286482323\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner text-left\" style=\"background-color:rgba(255, 255, 255, 0.802);\" >\n\t\t\t\n\t\t\t\n<div class=\"row align-right\"  id=\"row-1231675245\">\n\n\t<div id=\"col-1943843987\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2343189261\" class=\"text morado\">\n\t\t\n<h2><strong>INGENIER\u00cdA Y ECONOM\u00cdA DEL TRANSPORTE S.M.E. M.P., S.A. (INECO)<\/strong><br \/>ENCUESTA DE SATISFACCI\u00d3N<\/h2>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1943843987 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px -30px 0px;\n}\n@media (min-width:550px) {\n  #col-1943843987 > .col-inner {\n    padding: 0px 60px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1286482323 > .col-inner {\n  padding: 40px 30px 40px 30px;\n}\n@media (min-width:550px) {\n  #col-1286482323 > .col-inner {\n    padding: 40px 0px 40px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1810186405 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 445px;\n  background-color: #866daf;\n}\n#section_1810186405 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.32);\n}\n#section_1810186405 .section-bg img {\n  object-position: 74% 43%;\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row align-middle\"  id=\"row-17506599\">\n\n\t<div id=\"col-104747114\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-883149148\">\n\n\t<div id=\"col-1061481522\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-1031812799\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"679\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ERMTS-BG-1024x682.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-661791769\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-661791769 {\n  width: 60%;\n}\n#text-box-661791769 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-661791769 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1031812799 {\n  padding-top: 190px;\n  background-color: #866daf;\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-right\"  id=\"row-1891226854\">\n\n\t<div id=\"col-1193596964\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-1506270261\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1331976517\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1212176536\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"42\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/ineco-1.png\" class=\"attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1212176536 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1331976517 {\n  width: 60%;\n}\n#text-box-1331976517 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1331976517 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1506270261 {\n  padding-top: 223px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1193596964 > .col-inner {\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1193596964 > .col-inner {\n    margin: -100px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1149602027\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li><strong>Nombre de la empresa cliente:<br \/><\/strong>INGENIER\u00cdA Y ECONOM\u00cdA DEL TRANSPORTE S.M.E. M.P., S.A. (INECO)<\/li>\n<li><strong>Fecha Inicio y Fin de Servicios:<br \/><\/strong>12\/07\/2021 \u2013 11\/01\/2025 (posibilidad de pr\u00f3rrogas hasta 11\/01\/2027)<\/li>\n<li><strong>Web: <\/strong><a href=\"https:\/\/www.ineco.com\/\">https:\/\/www.ineco.com\/<\/a><\/li>\n<li><strong>Tama\u00f1o:<\/strong> 5.500 empleados<\/li>\n<li><strong>Sector:<\/strong> Ministerio de Transportes, Movilidad y Agenda Urbana<\/li>\n<li><strong>Pa\u00eds: <\/strong>Espa\u00f1a<\/li>\n<li><strong>Tipo de servicio:<\/strong>Hosting MS Azure y Soporte<\/li>\n<li><strong>Tecnolog\u00eda utilizada:<\/strong>Microsoft Azure<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\n\t<section class=\"section\" id=\"section_1969018508\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-2087534536\">\n\n\t<div id=\"col-1793986940\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-1377403788\">\n\n\t<div id=\"col-141294131\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2718873498\" class=\"text\">\n\t\t\n<h3><b>GENERAL<\/b><\/h3>\n\t\t\n<style>\n#text-2718873498 {\n  color: #866daf;\n}\n#text-2718873498 > * {\n  color: #866daf;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong>P: \u00bfQu\u00e9 servicios ha prestado y\/o presta actualmente MakeSoft a su empresa?<\/strong><\/p>\n<p>R: Provisi\u00f3n de servicios de alojamiento y mantenimiento de infraestructura en la nube (MS Azure) para la operaci\u00f3n de una p\u00e1gina web de respaldo perteneciente a un programa europeo espacial con estrictos requisitos de disponibilidad y seguridad.<\/p>\n<p><strong>P: \u00bfC\u00f3mo valorar\u00eda a nivel general su experiencia de cliente?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1441 \" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png\" alt=\"\" width=\"505\" height=\"141\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png 566w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion-300x84.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/p>\n<p>R: La valoraci\u00f3n del servicio es excelente. Desde la fase de arranque del proyecto y durante la ejecuci\u00f3n de este, el soporte y la atenci\u00f3n prestadas siempre ha sido excelente en tiempo y forma.<\/p>\n<p><strong>P: \u00bfQu\u00e9 destacar\u00eda de ella? \u00bfEn qu\u00e9 cree que podemos seguir mejorando?<\/strong><\/p>\n<p>R: Sobre todo destacar\u00eda una atenci\u00f3n personalizada y una r\u00e1pida capacidad de respuesta a las solicitudes o problemas levantados. Quiz\u00e1s se podr\u00eda extender el porfolio de servicios a otras plataformas en la nube, no limit\u00e1ndose a MS Azure. Tambi\u00e9n, hemos realizado varias propuestas para la mejora del <em>reporting <\/em>ya que hab\u00eda alg\u00fan punto que no consider\u00e1bamos totalmente alineado con nuestras necesidades.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1793986940 > .col-inner {\n  margin: 0px 0px -60px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1969018508 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #f2f2f2;\n}\n#section_1969018508 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.3);\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-1879665648\">\n\n\t<div id=\"col-105237945\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1564529388\" class=\"text\">\n\t\t\n<h3><b>SOBRE EL SERVICIO CONTRATADO <\/b><\/h3>\n\t\t\n<style>\n#text-1564529388 {\n  color: #866daf;\n}\n#text-1564529388 > * {\n  color: #866daf;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong>P: \u00bfCree que los servicios contratados se ajustan a sus necesidades y expectativas?<\/strong><\/p>\n<p>R: S\u00ed, por el momento se ajustan. Por eso hemos extendido el contrato mediante las diferentes pr\u00f3rrogas existentes.<\/p>\n<p><strong><br \/>P: \u00bfC\u00f3mo valora la flexibilidad de nuestro equipo adapt\u00e1ndose a necesidades cambiantes aparecidas?<\/strong><\/p>\n<p>R: Excelente<\/p>\n<p><strong><br \/>P: \u00bfC\u00f3mo calificar\u00edas la calidad del servicio al cliente?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1441\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png\" alt=\"\" width=\"505\" height=\"141\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png 566w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion-300x84.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/p>\n<p>R: Excelente<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-284436901\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1992310888\" class=\"text\">\n\t\t\n<h3><b>EQUIPO MAKESOFT<\/b><\/h3>\n\t\t\n<style>\n#text-1992310888 {\n  color: #866daf;\n}\n#text-1992310888 > * {\n  color: #866daf;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong>P: \u00bfC\u00f3mo calificar\u00edas la capacidad del personal de soporte t\u00e9cnico?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1441\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png\" alt=\"\" width=\"505\" height=\"141\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion.png 566w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/satisfaccion-300x84.png 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/p>\n<p>R: Hasta el momento, cualquier solicitud t\u00e9cnica ha sido perfectamente atendida.<\/p>\n<p>\u00a0<\/p>\n<p><strong>P: \u00bfEst\u00e1 satisfecho con nuestros tiempos de respuesta?<\/strong><\/p>\n<p>R: S\u00ed, las peticiones siempre han sido atendidas dentro de los plazos previstos en el contrato.<\/p>\n<p>\u00a0<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_573269103\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"413\" src=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-ineco-1024x415.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-ineco-1024x415.png 1024w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-ineco-300x121.png 300w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-ineco-768x311.png 768w, https:\/\/intranet.hostcreaktiva.com\/makesoft\/wp-content\/uploads\/2024\/06\/firma-ineco.png 1040w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_573269103 {\n  width: 75%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>INGENIER\u00cdA Y ECONOM\u00cdA DEL TRANSPORTE S.M.E. M.P., S.A. (INECO)<br \/>\nENCUESTA DE SATISFACCI\u00d3N<\/p>\n","protected":false},"author":1,"featured_media":1616,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1612","proyecyos_destacados","type-proyecyos_destacados","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MakeSoft Technologies | Experiencia Clientes &gt; INECO<\/title>\n<meta name=\"description\" content=\"Encuesta de Satisfacci\u00f3n de Clientes realizada por Ingenier\u00eda y Econom\u00eda del Transporte (INECO) a petici\u00f3n de MakeSoft. 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